Do employees need to log in to receive a gift?

No. Recipients get a link by SMS or scan a QR code card. They pick their gift from 200+ brands without creating an account or logging in.

Is there a platform fee?

No. Huggg is free to use. You pay only for the gift itself - no platform fees, no per-send charges, no per-redemption costs.

How do manager budgets work?

You set budgets at site or manager level. Managers use their budget to recognise their own teams. Head office gets full reporting and visibility across every site in one dashboard.

Does it work across multiple sites?

Yes. One dashboard covers every site and manager. Wingstop UK & Ireland uses Huggg across 88 locations.

What are QR code cards and how do they work?

Printed QR code cards are physical cards you keep at each site. A manager hands one to a team member on shift. The recipient scans the QR code, picks a gift from 200+ brands, and redeems it instantly - no login, no address needed.

Can I recognise large groups at once?

Yes. Upload a CSV and send to 50 or 500 people in minutes. Wingstop uses this for Employee of the Quarter and long-service awards across their whole estate.

Recognition that arrives mid-shift

A free, no-faff platform for gifting frontline teams - by link, SMS, or a printed QR code card. No logins. No addresses. No waiting until payday.

Book a demo

QR code cards for instant recognition.

Manager budgets across every site.

200+ brands for staff to choose from.

Free to use. You pay for the gifts.

"You click a button and ping out a benefit to multiple people. Really beneficial."

Leanna Brennan

Senior People Partner, Wingstop UK & Ireland

How it works

Give managers a budget or QR code cards

Give site and shift managers a stack of printed QR code cards - or their own budget, so they can fire off gifting links by SMS or email.

Recognise on the floor, in the moment

Manager pulls out a QR code card, hands it over on shift. Or sends a link in 30 seconds. Recipient scans, picks the gift they want from 200+ brands.

Track everything from one place

See who's recognising, who's being recognised, and what's being spent - across every site, in one dashboard.

120+ brands across every category

One account. One platform. Every brand your team or clients could want.

Retention is a hospitality problem

Only 54% of fast service staff make it to 90 days. The stay-or-leave decision happens in week one - before any recognition happens.

Gen Z expect recognition fast

60% of Gen Z say positive feedback makes them happy. They're not waiting for an annual review. Neither should your recognition tool.

Managers can't recognise instantly

Manager quality drives 70% of the variance in frontline engagement. But the tools they've got weren't built for a 9pm shift handover.

Multi-site recognition is hard

Manchester gets a card. Leeds gets nothing. Recognition happens across your sites, just not the same way twice - and it's you dealing with the admin.

Deskless workers are being left out

43% of UK deskless workers feel seen at work, versus 61% of desk workers. The gap isn't intention. It's the reach mechanism.

Head office doesn't have visibility

Ad-hoc recognition, no audit trail, and the tax implications of getting it wrong. Visibility isn't optional when you're running 10, 50, or 100+ sites.

✅ QR code cards + digital gifts links

✅ No logins needed for team members

✅ Works mid-shift, no email needed

✅ Manager budgets per site/shift

What Huggg gives fast service teams

Designed for deskless, shift-based workers

Reasons to gift your team

Covering a tough shift

A £5 coffee for stepping up when someone's off sick. Takes seconds.

Probation passed

90 days in. They've stuck around. Mark the moment before it's gone.

Employee of the Quarter

Deliver quarterly awards in minutes, without using a spreadsheet.

Long-service awards

Five years of early starts. Give them something they'll actually use.

New starter welcome

Make week one feel different. A QR code card sets the tone.

Team hitting a target

Great mystery shopper score? A dining card says 'go celebrate' in a real way.

"The feedback I've received is overwhelmingly positive, with many highlighting the joy of receiving something tangible as recognition."

Jane Benson

Senior Manager for Culture and Insights, Starbucks

Frequently asked questions

How do the printed QR code cards work?

Cards are printed with your branding and a unique QR code. Managers hand them out on shift. Team members scan the code, choose a gift from 200+ brands, and receive it instantly - no login, no app, no waiting.

Do my team members need to log in or download an app?

No. They scan the QR code on a phone camera - that's it. No account creation, no app download, no email address required.

Can individual site managers have their own recognition budgets?

Yes. You can set budgets per site or per manager. They spend it using their own links or QR code cards, and you see everything in one dashboard.

How do I track who's been recognised across sites?

Your Huggg dashboard shows recognition activity across all sites and managers in real time - who sent what, when, and what was redeemed.

How much does Huggg cost?

The platform is free. No fees to set up, no per-send charges, no per-redemption costs. You pay only for the gift cards you send.

Can I send without knowing someone's email address?

Yes. You can send by link, SMS, or printed QR code card. No address book needed - none of the usual friction.

How quickly can we get set up?

Most teams are sending within a day. Book a 15-minute demo and we'll show you the setup for your specific team structure.

See how Huggg can help you

We'll show you how Wingstop, Starbucks and 2,000+ businesses use Huggg - and whether it makes sense for your team. No commitment. No lengthy sales process.

Book a demo